The All-Can team is organized into three main functional groups. Each has a specialized capacity to serve the customer.
1. The Customer Relationship Management (CRM) Team
Usually this is the point of first contact with prospective clients. The CRM Group is led by the Manager of CRM and includes the Customer Relationship Specialist and President. Together, they co-ordinate the development and growth of our relationships. This group first gets to know your needs, then translates those needs into a plan of action including pricing and defining the relationship in contract form. The CRM group will always be the official and central point of contact between All-Can and its customers. You will get focused attention from a single point at All-Can to streamline and coordinate all business issues for a mutually successful outcome.
2. The Operations Group
These are the people that perform all of the activity based services at the warehouse floor level. The Operational group will get to know your products first hand. They will receive, put away, and pick/pack/ship your products according to the criteria you establish with the CRM Team. They will also complete any intermediate processes that you might require.
3. The Customer Service Representative Group (CSR’s)
Operating from the warehouse offices, the CSR’s provide practical communication for the day-to-day processes related to your goods. You will be dealing directly with them for things like submitting orders, providing shipping details or confirming inventory data. In addition, the CSR group operates our Warehouse Management Systems (WMS) platforms that maintain electronic inventory controls for your products. With their systems knowledge, all product transactions and activities are translated into digital information for perfect tracking and accountability.
- You, the customer, are All-Can’s primary focus.
- The CRM Group will be your main point of contact, communicating your business needs to Operations & WMS
- All three groups interact with one another to ensure your continued satisfaction.
All-Can depicts its main Team Roles and Responsibilities in the following diagram.
All-Can supports the three direct customer interactive groups above with our own process engineer and metrics analyst, a strong IT contingent, a human resources professional and fully qualified accounting and finance staff.
Richard is the third generation leader of this family enterprise. A graduate of the University of Ottawa with over 30 years experience in the distribution center business, Richard has passion and excitement about supply chain solutions. In addition to placing a focus on All-Can’s general management, Richard participates directly in the the Customer Relationship Management Team. Strong community service ethics are evident in his volunteer experiences with Rotary International, the United Way, Minor Hockey and chairing the board of the Regional Hospital Corporation. These have all provided important life experiences that he has incorporated into his leadership technique. Richard knows the balance between business and community success. His values of truth, honesty and integrity spill over into all relationships he has.
- Mail To
- Google +
Peter HillManager, Customer Relationships
After several years working for industrial product distributors and over a decade working at one of Procter & Gamble’s manufacturing facilities, Peter returned to college to learn the latest practices in Sales and Marketing. Graduating on the Dean’s List of Loyalist College and winning the Governor General’s Academic Medal for 2005, Peter embarked on a career with All-Can Pro Logistics Inc. As Manager or the CRM Team Peter uses a consultative approach to thoroughly engaging both his team and the customer with the goal of meeting or exceeding the customer’s needs. Solutions must be problem specific and Peter will take care to know you and your company well as he develops the appropriate 3PL service method. Peter continues to develop his skills through a combination of daily interaction with clients as well as academic learning through the International Warehouse Logistics Association (IWLA) and the Canadian Professional Sales Association (CPSA).
- Mail To
- Google +
Tracey RushlowManager of Warehouse Management Systems (WMS)
After a few years of owning her own business in an entirely different industry, Tracey decided to make a career change and joined All-Can Pro Logistics. That was a short nine years ago. Tracey is a graduate of Loyalist College of Applied Arts and Technology in the Business Administration program. As the Manager of WMS Tracey has responsibility of overseeing All-Can Pro Logistics Inc collection of warehouse management software. This collection consists of two programs dedicated to the 3PL industry and another devoted strictly to the records management industry. Tracey also has the pleasure of supervising the Customer Service Representatives group and helping the CSRs to give each of our customer’s a positive and productive experience. Tracey enjoys what most Canadians’ do, hockey in any form, especially watching her family play.