CSR’s are stationed at the warehouses and are your day-to-day contact point. The CSR will help you arrange for services and monitor your warehouse activities. They will handle your Advanced Shipment Notices (ASN’s), receivings, inventory quantity, order processing, and custom reporting. They can also make this information available to you online through our web portal.
Our attention to clerical services ensures accurate billing for all activities whether they be automated or generated off-line through work order processes. The CSR team ensures complete accuracy in the charges made to all customers.
Detailed customer setup in WMS
Our CSR team will take great care to create accurate and complete customer profiles within our WMS which will then properly manage all interactions. Your profile will be customized to reflect your requirements.
Detailed product setup in WMS
Prior to your first shipment to the warehouse, we will verify that your product (SKU) identification criteria is accurate and complete.
Develop Customer Specific WMS SOP’s
Each customer is unique; therefore it is important that we develop SOP’s for WMS functions. The CSR’s who will be dealing with your account will implement your SOP’s to enable error free transactions.
Inventory Data loaded into WMS
Your SKU list will be augmented with detailed product information such as quantity, colour, weight, dimensions, carton sizes, pallet TIHI’s, serial numbers etc.
Cycle and full inventory counts
We ensure inventory accuracy by performing regular cycle counts and physical inventory checks.
Solve Customer Service inquiries
Our CSR’s have the knowledge and training to effectively answer inquiries from our customers. They have the experience to solve any issues that may arise at the warehouse or will call the appropriate resources to help provide a solution.
This is very closely tied to inventory and cycle counts. As an All-Can customer, you are welcome to verify inventory accuracy at any time.
Moving products to gain efficiency through consolidations and eliminating wasted space can result in lower storage cost for our customers. If products need quarantine or hold conditions, our systems can relocate and isolate with clear audit trails.
ORDER PROCESSING & FULFILLMENT
Receive ASN’s and Process
Advance Shipment Notice (ASN) gives clerical staff the ability to prepare for product arrival and deal more efficiently with receiving your goods. This could be an e-mail or automated format such as a CSV file or EDI.
Order Processing by fax, e-mail or EDI
The clerical staff will receive and process orders by fax, e-mail or EDI.
Allocate Work to Floor
Once processed, your orders are allocated to the warehouse floor for completion.
Close and Confirm all Activities
There is always a final verification for everything. Our business processes together with our information systems ensure accuracy.
Generate all Appropriate Paperwork
Our systems generate standard warehouse receipts, inventory work sheets and work orders as well as other customer specific paperwork like quality inspections or shipping documents.