The All-Can team is organized into three main functional groups. Each has a specialized capacity to serve the customer.
1. The Customer Relationship Management Group (CRM)
Usually, this is the point of first contact with prospective clients. The CRM Group is led by the Manager of Customer Relationship Management & Quality Assurance and includes the Customer Relationships Representative and President. Together, they co-ordinate the development and growth of our relationships. This group first gets to know your needs, then translates those needs into a plan of action including pricing and defining the relationship in contract form. The CRM Team will always be the official and central point of contact between All-Can and its customers. You will get focused attention from a single point at All-Can to streamline and coordinate all business issues for a mutually successful outcome.
2. The Operations Group
These are the people that perform all of the activity based services at the warehouse floor level. The Operational group will get to know your products first hand. They will receive, put away, and pick/pack/ship your products according to the criteria you establish with the WMS Team. They will also complete any intermediate processes that you might require.
3. The Warehouse Management Systems Group (WMSC’s)
Operating from the warehouse offices, the WMSC’s provide practical communication for the day-to-day processes related to your goods. You will be dealing directly with them for things like submitting orders, providing shipping details or confirming inventory data. In addition, the WMSC Group operates our Warehouse Management Systems (WMS) platforms that maintain electronic inventory controls for your products. With their systems knowledge, all product transactions and activities are translated into digital information for perfect tracking and accountability.
- You, the customer, are All-Can’s primary focus.
- The CRM Group will be your main point of contact, communicating your business needs to Operations & WMS
- All three groups interact with one another to ensure your continued satisfaction.
All-Can depicts its main Team Roles and Responsibilities in the following diagram.
All-Can supports the three direct customer interactive groups above with our own strong IT contingent, a human resources professional and fully qualified accounting and finance staff.